Privacy Policy
Southern Metropolitan Cemeteries Trust (SMCT) values and is committed to protecting your privacy.
SMCT collects and handles personal information in accordance with the Cemeteries & Crematoria Act 2003, the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”) and the Health Records Act 2001 (Vic).
This website privacy statement only applies to the information collected from you specifically as a result of your visit to our website, https://smct.org.au/ because there are specific uses we use your information for in connection with the website. For information about our broader collection, use, and disclosure of personal information, please refer to our general privacy policy.
We may update this website privacy statement and our privacy policy from time to time. Any changes to this privacy statement and the privacy policy will be published on this website.
This privacy statement does not apply to any external websites that are linked on the SMCT website or which you may access through the SMCT website. We are not responsible for the privacy practices or content of external websites operated by third party organisations including those websites you need to access for purposes associated with your use of our website or services, for example, on-line event booking which is done through a third party organisation on our behalf. When you visit or are directed to other websites through the SMCT website, we recommend you read the privacy statements or policies of these websites before providing personal information.
Privacy collection
Southern Metropolitan Cemeteries Trust ("SMCT", "we", "our", or "us") collects personal information about you in order to:
- access a service
- process your request to register for a user account;
- respond to your enquiries or feedback or resolve a complaint;
- market and promote SMCT products or services to you, which may be of interest to you;
- provide further information about products and services offered by us which you may have requested;
- provide event updates
- conduct feedback or research to improve our products and services or your customer experience with us; and
- for other purposes as set out in our Privacy Policy which can be found at SMCT Privacy Policy.
SMCT collects and handles personal information in accordance with the Cemeteries & Crematoria Act 2003, the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”) and the Health Records Act 2001 (Vic).
We collect your personal information via Optinmonster campaigns to offer a newsletter sign up or download on our website. We will only add you to our mailing list, managed by Mailchimp, if you have given specific consent for that purpose. Optinmonster does not collect any personal data. The privacy information on Optinmonster’s website details the collection, use, disclosure, and storage information by Optinmonster.
MailChimp is used to send email campaigns and requested information. You can unsubscribe at any time by clicking unsubscribe link on the footer part in each of our emails or reaching us through privacy@smct.org.au. The privacy information on MailChimp’s website details the collection, use, disclosure, and storage information by MailChimp. MailChimp is based in the United States of America (USA) and is subject to the laws of the USA. Your information (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia.
Under the PDP Act, we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised employees only.
Your personal information will not be shared, sold or disclosed other than for the reason it was collected, or for a related purpose that you might reasonably expect us to use it for. If you do not provide some or all of the information requested, we may be unable to provide you with a product or service.
By providing your personal information to us, you consent to the collection, use, storage, disclosure, and management of that personal information as described in this privacy policy.
Collection of web analytics data
We use Google Analytics software to collect information about your interaction with our website. When you visit our website, your web browser automatically sends certain information to Google Analytics. The information collected includes:
- network location and IP address;
- the date and time of your visit to our website;
- the type of web browser (e.g. Internet Explorer, Google Chrome, Safari etc.) and operating system (e.g. Windows 10, Mac OS X etc.) you are using;
- Flash version, JavaScript support, screen resolution and screen colour processing ability;
- referring site details (such as the URL that you came through to arrive at our website);
- pages visited, and the time spent on each page;
- documents downloaded, and search terms used; and
- the forms accessed on our website.
We have enabled IP anonymisation, which means that when Google Analytics receives IP addresses, it is then anonymised. You can find more information about IP anonymisation, or how Google Analytics collects and processes data here.
Our website also uses Google Fonts. When you access our website, the required fonts are loaded into your browser cache so that texts and fonts can be displayed correctly. In doing so, some data (such as your IP address) is sent to Google Fonts. You can find more information on Google Fonts here.
We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Use of web analytics data
We use the web analytics information provided by Google Analytics for statistical purposes, such as to analyse, measure, and report on data about our website traffic and visits. This information helps us understand general user trends at an aggregate level, and improve our website, content, and user experience.
We may also use this information for security audits to protect against threats from hackers or other security purposes.
We do not use this information to identify you or match it with any other personal information that we may collect from you, unless required to do so as part of an internal investigation or for a law enforcement-related purpose, in accordance with the PDP Act.
Your site visit data is collected under the authority of Information Privacy Principle 1.1 of the PDP Act for the purposes stated above.
Disclosure of web analytics data
We do not otherwise use or disclose your site visit data to third parties without your consent, unless we are required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect our web server’s records (e.g. in relation to hacking or abusive messages).
Third party tools
MailChimp - We use MailChimp to send email campaigns to our subscribers. You can unsubscribe from our emailing platform Mailchimp – by clicking unsubscribe link on the footer part in each of our emails or reaching us through digital@smct.org.au. Learn more about their privacy policy.
Optinmonster (Lead collection Plugin) - We use Optinmonster campaigns to collect leads for offering a newsletter sign up or downloads on our website. We will only add you to our mailing list, if you have given specific consent for that purpose. Optinmonster does not collect any personal data. Learn more about their privacy policy.
Monsido (Analytics) - We use Monsido to understand how our visitors use our website and optimise their site journey. Learn more about their privacy policy.
Use of cookies
Cookies are small files that are transferred to your web browser when you visit a website. These files contain certain pieces of information that help you navigate the website efficiently. Cookies are used to save information about your interaction with a website – for example, your login details, preferences, and how and when you use a website. They cannot be used to run programs or deliver viruses to your computer.
Our website uses session cookies which are stored in temporary memory and are not retained after you close the browser session. Google Analytics may also set or collect first-party cookies to collect information on website usage statistics.
Can I opt out of the collection of web analytics data?
You cannot opt out of the automatic collection of information that is used for analytical purposes, however you may choose to disable cookies or delete any individual cookie. If you choose to disable cookies, the website may not function fully and your ability to browse, read, and download information contained on our website may be impaired. However, you may still access our services by contacting our office via other methods such as telephone, email, or mail.
Social media
We use Facebook, Twitter, Linkedin and Instagram to communicate with the public about our work. We may collect any personal information that you provide us via social media under section 8C of the PDP Act, for the purposes of engaging and consulting with the public. Any personal information we collect via social media will be handled appropriately and in line with our general privacy policy.
The SMCT website may include functionality to enable information sharing via these social media applications, such as the “like” button. Third party applications may also collect your personal information for their own purposes. This collection is governed by the privacy policies of entities owning the applications. SMCT has no control over, or responsibility for, those third party organisations or their use of information. When you agree to a third-party application’s terms of service and privacy policy, you may be agreeing to your information being transferred outside Victoria including overseas. Any personal information shared via any social media application may be shared with other users of that application.
SMCT also operates services such as MyLifeBook and personal information (including personal information of third parties) you provide via upload to MyLifeBook will only be used or disclosed where it is directly related to MyLifebook and the fulfilment of your wishes, or otherwise only with your permission.
To protect your privacy and the privacy of others, please do not post personal information (including phone numbers and email addresses) including in comments or replies. Additionally, please do not share personal information about others via social media without their consent.
Facebook Pixel
We use Facebook Pixel on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.
Please click here if you would like to withdraw your consent.
Event registration
If you register for an event via Eventbrite, your data will be stored and processed by Eventbrite. Eventbrite has their own security and privacy policy. We will use this data to administer and manage the event you have registered for and to add you to our mailing list so that we can keep you informed of future events and activities that may be of interest to you. Our mailing list is hosted by Mailchimp. We do not share our subscribers’ details with anyone else and you can unsubscribe at any time.
Security of your personal information
Under the PDP Act, we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification, or disclosure. Access to systems, applications, and the information that we collect is limited to authorised employees only.
Further, any personal information that we collect and use for identifying user trends (for example, IP address) is aggregated and anonymised when generating reports.
Access and Correction
You may request access to, or correction of, documents that contain your personal information which are in our possession. For information on how to make a request for access or correction, please contact us via the details below.
In some cases, requests for access or correction will be handled in accordance with the Freedom of Information Act 1982 (Vic).
Contact us
For further information about this privacy statement or how we handle personal information, please contact us:
Email: privacy@smct.org.au
Phone: (03) 9546 9377
Post: Privacy Officer, PO Box 1159, Clayton Victoria 3169
Terms of Use
The following terms and conditions (“Terms”) govern the use of Engage with SMCT (the “Site”). The platform is owned and operated by Social Pinpoint Pty Ltd, on behalf of Southern Metropolitan Cemeteries Trust (SMCT).
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy. These Terms apply to all visitors and users of this Site. Linked sites, affiliated services or third party content or software have their own terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the Site immediately.
You must also agree to the Terms of Use and Privacy Policy before registering as a site user. If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms (including the Privacy Policy and Moderation Policy).
Conditions of use
While using this Site, you must not violate any applicable laws and regulations.
It is the duty of Social Pinpoint and its suppliers to protect the confidentiality of content you provide on this Site in accordance with the Privacy Policy. We are not responsible for the content on the Site that has been provided by the users of the site.
Any content posted by you is subject to the moderation of SMCT. Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
When using the site must understand and agree that, without limitation:
- All information, data, images and other materials are the sole responsibility of the person from whom the content originated
- You are prohibited from advertising or offering to sell or buy any goods and services
- You cannot transmit content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware
- You cannot collect or store personal data about other users of the site
- You cannot impersonate any person or entity, including without limitation to a Social Pinpoint representative
- You cannot interrupt or interfere with the site or servers or networks connected to the site
- You cannot attempt to gain unauthorised access to the site or other use accounts
Account creation
When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service.
You are responsible for protecting the password you use for this Site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to Social Pinpoint.
In some cases, we or our agents may require access to your user accounts to respond to technical issues.
Account suspension or termination
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach these Terms (Privacy Policy).
We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to info@socialpinpoint.com.
Governing law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Site.
Indemnification
Social Pinpoint, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
Copyright and Intellectual Property
Engage with SMCT website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Social Pinpoint and its suppliers and licensors. Social Pinpoint owns and retain all proprietary rights in the intellectual property.
All Intellectual Property in the content of this Site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on this Site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and warranties
Users use the Site at their own risk. We make no warranty that the Site will meet your requirements or be uninterrupted or error-free. Any material that you download through the site is done at your own risk and your are responsible for any damages to your computer system or loss of data.
Changes to the terms and conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page.
By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised Terms. If you do not agree to the revised terms, please discontinue using the Site.
Contact us
If you have any questions about these Terms, please send an email to info@socialpinpoint.com
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